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Latest digital technology at airports: enhancing passenger experience
State-of-the-art digital technology is transforming the passenger experience at Schiphol, Munich and Changi Airports. Elly Earls discusses how it is being implemented with Steve Lee, chief officer and senior vice-president of technology at Changi Airport Group, and Flughafen München’s senior vice-president and CIO, Michael Zaddach.
Kenya Airports Authority’s vision for aviation growth in the region
He’s only been in charge for half a year, but Jonny Andersen’s leadership style is already making an impact. Kenya Airports Authority’s new managing director reveals his vision for building the biggest aviation hub in the region.
Friendly airports with seamless customer service
With passenger numbers at an all-time high, those on a terminal’s front lines can expect to meet myriad communication and service challenges every day. Tonia Fielding, head of customer relations and service at London Heathrow Airport, explains what shifting expectations mean for staff.
New range of services for Pudong International Airport
Pudong International Airport introduces a range of new services to maximise convenience and comfort for travellers.
World Routes 2017: via Barcelona
Spain’s Catalan capital is the destination for World Routes 2017. Future Airport looks ahead to the only air service development forum that operates on a global scale, at Fira Gran Via in Barcelona on 23–26 September.
Trinidad and Tobago: a channel to experience the Caribbean
Whether you’re coming to do business, relax, or a bit of both, Trinidad and Tobago is the perfect destination. Airports Authority of Trinidad and Tobago is helping as many travellers as possible experience the benefits of the islands.
INTERPOL-led effective border control
Effective border control is a fundamental part of international efforts to combat terrorism and crime, but in a complex global environment its effectiveness relies on the sharing of information between countries and between diverse law enforcement agencies. INTERPOL provides the backbone for that information sharing; Future Airport speaks to Mick O’Connell, its director of operational support and analysis, about its new I-Checkit project and tackling transnational lawlessness.
Bermuda to lure more travellers via air
One of the most enticing destinations in the North Atlantic is undergoing a renaissance, and its main airport is at the centre of everything. Bermuda Skyport Corporation describes a sunny outlook for the island paradise.
Istanbul airport’s new security measures
In the wake of last year’s massacre of 41 people, Istanbul Atatürk Airport has worked hard to find new ways of boosting security. Greg Noone talks to Mustafa Sani Sener, president and CEO of its operator, TAV Airport Holdings, about the challenges the site continues to face not only from terrorists but also overzealous allies.
Carbon-neutral snow-clearing equipment for airports
Aebi Schmidt is a world leader in smart product systems and services, and a renowned supplier of snow-clearance equipment, sweepers, de-icers and control systems for tough, wintry airport conditions. Christian Stryffeler, CCO of markets and sales global/airport, discusses the company’s commitment to sustainability with its carbon-neutral runway-towed jet sweeper, developed for Swedavia.