Vanderlande introduces EYE4U video-based helpdesk

Wednesday, December 04, 2013 by Vanderlande

Vanderlande EYE4U

Vanderlande Industries has taken technical support to a new level by offering its customers the option of EYE4U; real-time video-based technical support. EYE4U's live images save time in diagnosing and correcting situations, thereby improving uptime and increasing baggage handling system availability. These images help to overcome possible language problems and communication misunderstandings, which can be the case with traditional voice-based support.

EYE4U is wearable video technology that is compact and easy to use. It uses a hands-free video camera and two-way communication, so customers can easily work through support questions or troubleshooting with live instruction from a helpdesk specialist. The head-worn camera unit is light and compact and the recorder allows up to 9 hours of excellent quality recording.

EYE4U comes with a wireless remote control for quick, easy video and image capturing. Live video and image streaming is encrypted for secure communication and can only be accessed by authorised helpdesk specialists. These capabilities make EYE4U a valuable support tool that optimises communication, and as a result enables accurate diagnosis and fast, effective problem-solving.

EYE4U is an option within the Vanderlande Industries hotline and helpdesk support services and further extends the helpdesk capabilities to increase effectiveness, speed response and correct problems in the shortest possible time. You can see a video about EYE4U here.

Privacy Policy
We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.