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Go with the flow: a digital airport experience
State-of-the-art digital technology is transforming the passenger experience at Schiphol, Munich and Changi Airports. Elly Earls discusses how it is being implemented with Steve Lee, chief officer and senior vice-president of technology at Changi Airport Group, and Flughafen München’s senior vice-president and CIO, Michael Zaddach.
War on cold: airport management at Stockholm’s Arlanda during winter
Managing winter conditions isn’t just a matter of materials and equipment, it’s also about training. James Lawson speaks to Christian Nyberg, Arlanda’s air and landside maintenance manager, and Per Lindgren, ground operations manager at Stockholm Arlanda, about general cold-weather operations, while Jacques Leroux, chairman of the SAE G-12 Ground De-icing Committee, discusses how to keep aircraft frost-free.
Make it personal: helping passengers have a safe, enjoyable journey
With passenger numbers at an all-time high, those on a terminal’s front lines can expect to meet myriad communication and service challenges every day. Tonia Fielding, head of customer relations and service at London Heathrow Airport, explains what shifting expectations mean for staff.
Border control and big data
Effective border control is a fundamental part of international efforts to combat terrorism and crime, but in a complex global environment its effectiveness relies on the sharing of information between countries and between diverse law enforcement agencies. INTERPOL provides the backbone for that information sharing; Future Airport speaks to Mick O’Connell, its director of operational support and analysis, about its new I-Checkit project and tackling transnational lawlessness.
I think, therefore IAMS: equipping airports to improve passenger journeys
Understanding the physical world through the information it generates is a complex process, but it can yield significant operational improvements. Munich Airport Terminal 2’s Martin Augustin and Heikki Koski of Finavia discuss using intelligent passenger data to deliver real-world results.
Brisbane Airport runway project enters next phase
Construction firm McConnell Dowell has been awarded a $120 million contract by Brisbane Airport Corporation (BAC) to deliver the next phase of the New Runway project.
Construction begins on $163 million international airport in Honduras
Construction has started on the new International Airport of Palmerola in Honduras.
Maryland airport concourse to be expanded
The Maryland Board of Public Works has approved a $60M contract for Whiting Turner Contracting Company to expand Baltimore/Washington International (BWI) Thurgood Marshall Airport’s Concourse E.
Top cost performance – EUROCONTROL on ATM cost-effectiveness
The European Organisation for the Safety of Air Navigation, commonly known as EUROCONTROL, coordinates and plans air traffic management across Europe. Working with national authorities, air navigation service providers, airports and other organisations, it strives for an efficient and safe pan-European network that fulfils the European Commission’s vision for the Single European Sky. Ralph Riedle, chairman of the Performance Review Commission, gives an overview of the ‘ATM Cost-Effectiveness Report’ published in May 2016.
At your self-service – automated passenger facilities
Airports are expanding to cater to growing passenger traffic, but can their facilities keep up with the numbers – and expectations – of customers? Changi Airport Group (CAG) in Singapore is among those pushing forward in self-service and automated facilities, with the implementation of biometrics and its Fast and Seamless Travel programme. Jayson Goh, managing director, airport operations management, CAG, details the projects.