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Long-haul for a song
Low-cost long-haul routes are on the way up, and premium carriers are sitting up and taking notice. Eleanor Wilson discusses how we got here and where the industry is going with analysts Henry Harteveldt of Atmosphere Research Group and Gerald Khoo of Liberum Capital.
The war on cold: handling winter in airports
Managing winter conditions isn’t just a matter of materials and equipment, it’s also about training. James Lawson speaks to Christian Nyberg, Arlanda’s air and landside maintenance manager, and Per Lindgren, ground operations manager at Stockholm Arlanda, about general cold-weather operations, while Jacques Leroux, chairman of the SAE G-12 Ground De-icing Committee, discusses how to keep aircraft frost-free.
Wake up to fatigue: NATS-managed ATC in the UK
While passengers doze, air traffic controllers are wide awake and working hard to keep aircraft safely in the sky. Neil May, head of human factors at NATS, explains how excellent human performance can be maintained at all times of the day and night.
The easier, the better: reducing queue time at airports
At the Q1 2017 Future Airport briefing in Amsterdam, the Netherlands, held in partnership with eezeetags, Thomas Doogan, ground operations customer experience manager at easyJet, discussed how airports could reduce queue times, and create an easier pre-security experience in order to increase customer satisfaction and revenue. Kimberley Hackett reports.
Things to come: smart data and IoT
The internet of things is changing the way airports operate. Shane Zbrodoff, managing director of Pilot Project International, talks to Rod James about the potential of the technology, the smart ways to deploy it and the progress made.
Lose the queues: checking in with self-service bagdrop kiosks
Foolproof luggage tags are essential as more airports adopt self-service bagdrop kiosks to improve the passenger experience. Borry Vrieling, founder and managing director of eezeetags, discusses the future of the check-in process and the company’s latest achievements.
Go with the flow: a digital airport experience
State-of-the-art digital technology is transforming the passenger experience at Schiphol, Munich and Changi Airports. Elly Earls discusses how it is being implemented with Steve Lee, chief officer and senior vice-president of technology at Changi Airport Group, and Flughafen München’s senior vice-president and CIO, Michael Zaddach.
War on cold: airport management at Stockholm’s Arlanda during winter
Managing winter conditions isn’t just a matter of materials and equipment, it’s also about training. James Lawson speaks to Christian Nyberg, Arlanda’s air and landside maintenance manager, and Per Lindgren, ground operations manager at Stockholm Arlanda, about general cold-weather operations, while Jacques Leroux, chairman of the SAE G-12 Ground De-icing Committee, discusses how to keep aircraft frost-free.
Make it personal: helping passengers have a safe, enjoyable journey
With passenger numbers at an all-time high, those on a terminal’s front lines can expect to meet myriad communication and service challenges every day. Tonia Fielding, head of customer relations and service at London Heathrow Airport, explains what shifting expectations mean for staff.
Border control and big data
Effective border control is a fundamental part of international efforts to combat terrorism and crime, but in a complex global environment its effectiveness relies on the sharing of information between countries and between diverse law enforcement agencies. INTERPOL provides the backbone for that information sharing; Future Airport speaks to Mick O’Connell, its director of operational support and analysis, about its new I-Checkit project and tackling transnational lawlessness.