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The easier, the better: reducing queue time at airports
At the Q1 2017 Future Airport briefing in Amsterdam, the Netherlands, held in partnership with eezeetags, Thomas Doogan, ground operations customer experience manager at easyJet, discussed how airports could reduce queue times, and create an easier pre-security experience in order to increase customer satisfaction and revenue. Kimberley Hackett reports.
Things to come: smart data and IoT
The internet of things is changing the way airports operate. Shane Zbrodoff, managing director of Pilot Project International, talks to Rod James about the potential of the technology, the smart ways to deploy it and the progress made.
Lose the queues: checking in with self-service bagdrop kiosks
Foolproof luggage tags are essential as more airports adopt self-service bagdrop kiosks to improve the passenger experience. Borry Vrieling, founder and managing director of eezeetags, discusses the future of the check-in process and the company’s latest achievements.
Go with the flow: a digital airport experience
State-of-the-art digital technology is transforming the passenger experience at Schiphol, Munich and Changi Airports. Elly Earls discusses how it is being implemented with Steve Lee, chief officer and senior vice-president of technology at Changi Airport Group, and Flughafen München’s senior vice-president and CIO, Michael Zaddach.
War on cold: airport management at Stockholm’s Arlanda during winter
Managing winter conditions isn’t just a matter of materials and equipment, it’s also about training. James Lawson speaks to Christian Nyberg, Arlanda’s air and landside maintenance manager, and Per Lindgren, ground operations manager at Stockholm Arlanda, about general cold-weather operations, while Jacques Leroux, chairman of the SAE G-12 Ground De-icing Committee, discusses how to keep aircraft frost-free.
Make it personal: helping passengers have a safe, enjoyable journey
With passenger numbers at an all-time high, those on a terminal’s front lines can expect to meet myriad communication and service challenges every day. Tonia Fielding, head of customer relations and service at London Heathrow Airport, explains what shifting expectations mean for staff.
Border control and big data
Effective border control is a fundamental part of international efforts to combat terrorism and crime, but in a complex global environment its effectiveness relies on the sharing of information between countries and between diverse law enforcement agencies. INTERPOL provides the backbone for that information sharing; Future Airport speaks to Mick O’Connell, its director of operational support and analysis, about its new I-Checkit project and tackling transnational lawlessness.
I think, therefore IAMS: equipping airports to improve passenger journeys
Understanding the physical world through the information it generates is a complex process, but it can yield significant operational improvements. Munich Airport Terminal 2’s Martin Augustin and Heikki Koski of Finavia discuss using intelligent passenger data to deliver real-world results.
A safer place: Istanbul Atatürk Airport
In the wake of last year’s massacre of 41 people, Istanbul Atatürk Airport has worked hard to find new ways of boosting security. Greg Noone talks to Mustafa Sani Sener, president and CEO of its operator, TAV Airport Holdings, about the challenges the site continues to face not only from terrorists but also overzealous allies.
Safer as a team: airport security and passenger safety
A vital element of airport safety rests on the successful collaboration between security officers and local law enforcement agencies. Ross Davies meets Superintendent Andy Jones of the Metropolitan Police Service’s aviation policing command unit, and Mats Paulsson, security director at Swedavia, to discuss the ingredients behind making such relationships as harmonious and successful as possible.