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American Airlines
With American Airlines significantly bolstering its fleet of Boeing 777-300ER, we find out what route possibilities this extended-range aircraft opens up for the airline and how it will take advantage of these routes in the future.

Mohammed Al Dhaheri, quality and performance management, TCA Abu Dhabi
How are tourism authorities increasing their role in route development to move the industry beyond the traditional airline-airport discussions? How successful has TCA Abu Dhabi been in this role?

Stephan Copart, head of Fast Travel Programme, IATA
With the growth of automation technologies at hub airports, we find out what IATA does to promote self-service at airports, how it measures the implementation and use of these services and how different regions are performing in this respect.

Ron Louwerse, director of safety, security and environment, Schiphol Group
Backscatter vs millimetre wave body scanning technology. Which performs better and what place does each technology have in the security check process?

Nic Nilsen, managing director, Oslo Airport
How do landside and airside operations communicate to best alleviate the impact of severe weather conditions? We discover Oslo Airport's approach to improving stakeholder data flows and reducing winter weather delays.

Ground Handling Operations Safety Team (GHOST), Civil Aviation Authority
Ramp safety concerns have led to the creation of GHOST in the UK, which is tasked with working airside operators to develop safety best practice at all UK facilities.

Captain Abdul Rahman Mohamed Al Gaoud, undersecretary for civil aviation affairs, Bahrain Civil Aviation Authority (BCAA)
With the recent installation of a new ATM system in the kingdom, we find out what improvements this will bring capacity, efficiency and safety at Bahrain FIR and Bahrain International Airport.

Nicholas E Calio, president and CEO, Airlines for America
How will transformed ATM safety affect airlines flying in North American airspace? We find out what US airlines want from the next-generation of ATM and how that can be achieved.

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Routes Asia 2013

Azran Osman Rani, CEO, Air Asia X
Pioneers of the low-cost, long-haul model, we find out how Air Asia X is able to keep its costs under control, despite the length of flights, and offer highly competitive prices. Plus, we find out what plans the carrier has for future fleet and route expansion.

Marsha Rivera-Ragusa, director contracts, procurement ground operations, British Airways
We find out how important good outsourcing practice is when procuring ground operations contractors at airports around the world in maintaining the safety and efficiency of operations.

JJ Hornblass, CEO, ACMG
With air freight struggling to grow in Asia in 2012, we find out what trends are likely to see the industry rebound in 2013 on the back of demand from the Asia-Pacific region, relying less on North America and Europe.

Albert Yau, GM retail, Hong Kong International Airport
With non-aeronautical revenues now representing a substantial portion of airport operators' earnings, Hong Kong International explains how it has attracted and maintained its concessions.

Ahmed Bukallah, director of operations at the Department of Civil Aviation, Sharjah International Airport, and chairman, ACI-Asia-Pacific Security Committee
Looking ahead to 2020, Ahmed Bukallah discusses the likely changes in airport security with specific reference to the Asia-Pacific region.

Kerrie Mather, CEO, Sydney International Airport
Using SmartGate technology will allow Australian and New Zealand passport holders to avoid immigration queues and reduce the process to just 90 seconds at Sydney Airport. We find out why the decision was taken to invest in this technology.