Minimise the language barrier29 June 2018
Frances Marcellin speaks to Elizabeth Mathews, a former linguistic consultant for the International Civil Aviation Organization, about how interpretations of language have played a fundamental role in more accidents than is generally acknowledged.
On 25 January 1990, the Avianca flight from Bogota, Colombia, to JFK Airport in New York, was running out of fuel in the most appalling weather conditions. After being kept in a holding position by air traffic control (ATC) in New York, the aircraft’s fuel tank was running dangerously low.
The National Transportation Safety Board’s accident report shows that at no point was the word “emergency” or “Mayday” communicated to ATC. The captain, Laureano Caviedes, reportedly told first officer Mauricio Klotz to “tell them we are in an emergency”, yet the word “emergency” was not communicated to ATC. Instead, Klotz told ATC:“We’re running out of fuel”. With air traffic control unaware of the gravity of the problem, the aircraft crashed just nine minutes later. Out of the 158 people on board, 73 died, including the pilot and the co-pilot.
“One of the factors was the failure of the pilot communicating with ATC to state the word ‘emergency’ or ‘Mayday’ explicitly,” explains Elizabeth Mathews, a former linguistic consultant for the International Civil Aviation Organization (ICAO) and assistant professor at Embry-Riddle Aeronautical University (ERAU) in Florida.
“‘Emergency’ has a specific meaning in ICAO phraseology,” Mathews says. “It clues controllers to initiate a specific set of emergency procedures, such as clearing all other aircraft and giving priority to the aircraft in an emergency situation.”
She explains that although the Avianca pilot referred to their increasingly dangerous fuel situation several times, it was never “in a manner in which the controller understood they were in a fuel emergency”. Although ICAO language standards existed at the time, Mathews says they were not as clear as the strengthened 2008 ICAO Language Proficiency Requirements.
Since 5 March 2008, pilots’ English language proficiency must be at least ICAO Level 4 (tested every three years). Plain language is only to be used when “standardised phraseology cannot serve an intended transmission”.
Raising awareness of language
Last year, ERAU launched the Language as a Human Factor in Aviation Safety (LHUFT) initiative to heighten awareness, improve aviation safety and enhance future investigations.
“While communication is universally acknowledged to be critical to aviation safety, industry understanding of communication and language as fundamental aspects of aviation safety has not kept pace with our understanding of other human performance factors,” says Mathews. She strongly believes that language issues are not investigated with the same degree of systematic and expert thoroughness with which other human and operational factors are considered.
“Embry-Riddle hopes to provide an organisational focus to support human factors specialists, accident investigators and safety experts to better consider communication and language factors,” she says, “and to build a bridge between the field of human factors in aviation and applied linguistics.”
Working as an applied linguist in the aviation industry for over 20 years, Mathews has scoured databases of aircraft accidents all over the world to determine the role communication deficiencies may have played.
Investigators’ linguistic tools
A team of applied linguists and aviation operational human factors specialists at ERAU recently analysed 30 years’ worth of accident investigation reports in the Aviation Safety Network Database.
“It is clear that accident investigators lack the tools and background linguistic familiarity to identify blatant language problems,” she says.
Mathews is co-authoring a book, English in Civil Aviation, in which she provides a linguistic review of the American Airlines accident in Colombia on 20 December 1995.
“When American 965 crashed into a mountainside near Cali, Colombia, in 1995, the last controller in communication with the Englishspeaking US pilots admitted to accident investigators that he had suspected, from the pilot communications, an anomaly in their position,” explains Mathews.
The controller also said that if the pilots had spoken Spanish, he would probably have sought to clarify the situation.
“In that case, clarification of their position would have required the use of plain language beyond the standard phraseology provided in ICAO documents,” says Matthew. “In other words, the controller was apparently proficient in English phraseology, but did not have adequate plain language English proficiency to communicate his concerns to, or seek to clarify their position with, the pilots of American 965.”
Despite this, the Colombian accident investigation team determined that the controller’s use of ICAO phraseology was in compliance with ICAO standards at that time.
However, Mathews explains that a closer review of ICAO languagerelated Standards and Recommended Practices, and a more nuanced understanding of language use in aviation, would have made it apparent that controllers were required to have plain language proficiency.
With international air travel growing exponentially and more non-native English pilots and air traffic controllers likely to come into the industry, how to understand, manage and improve English communications is a hot topic.
The International Air Transport Association predicts that 7.2 billion passengers will travel in 2035 – double the 3.8 billion passengers in 2016. To meet this demand, Airbus forecasts that 534,000 new pilots will be required.
Last year, the UK’s Civil Aviation Authority released a report by Dr Barbara Clark, which investigated the “state of the English language in the aviation system”.
The area flagged up as “most troubling” was “the under reporting of languagerelated miscommunication, which contributes to incidents and accidents”. During an 18-month period, 267 Mandatory Occurrence Reports were found to be related to miscommunication.
The biggest language problems were identified as the UK pilot misunderstanding the non-UK ATC (30%) and pilots (origins unclear) misunderstanding the UK ATC (18%).
Language and culture in the cockpit
When different cultures and nationalities have to work together in the cockpit, there are thousands of different miscommunications that can arise.
Another issue that plays out in the cockpit when native and non-native English speakers need to communicate is described by Captain Enrique (Rick) Valdes, a retired United Airlines captain with more than 40 years’ commercial flying experience.
Along with Mathews, Valdes has been one of the aviation industry’s driving forces, pushing for the enforcement of English language standards over the past 20 years.
From 2000 to 2013, Valdes was the International Federation of Air Line Pilots’ Associations representative to the ICAO study group: Proficiency Requirements In Common English Study Group.
It focused on creating the English language proficiency requirements for pilots and controllers, which strengthened language standards in 2003 and were adopted by the ICAO in 2008. In 2006, Valdes was awarded the ALPAI Presidential Citation for his work with the ICAO.
Valdes refers to a study that he and Mathews worked on in a simulation environment with a group of pilots. “We had two different nationalities who both spoke native Spanish, and we presented them with a Line Oriented Flight Training scenario,” he explains. “We swapped the crews around, and replaced the first officer with a native English speaker and gave them a similar scenario, and it was amazing to see how differently the scenarios played out.”
When the native Spanish-speaking captain was with the native Spanishspeaking co-pilot, the captain was extremely domineering and assertive; yet when the same native Spanish-speaking captain was paired with the native English-speaking co-pilot, he let the co-pilot make all the decisions.
“It was like having two different men in the cockpit – the cultural differences that you bring into the cockpit are significant,” he says.
An area that Valdes has always advocated for is reading and writing proficiency, as well as speaking. Originally, when he first started working with ICAO, it was related to the text communications between ATCs and pilots, known as Controller-Pilot Data Link Communications.
Valdes says that in 2003 the ICAO preferred to focus on implementing the English standards for phraseology. Yet it was only six months ago that he realised, while working on a project with Mathews, that most of the English as a second language pilots who are at ICAO Level 4 may not be able to fully understand the English language manuals that describe in detail how to use the aircraft’s systems. This could also potentially contribute to an aircraft emergency situation in the future.
“They might be able to speak at Level 4, but for non-native English speakers sitting in a classroom and simulator for a 28-daytype rating course, these English manuals are not aimed at them,” he says. “Of course, they have to pass the same exams that the native Englishspeaking pilots take.”
Valdes continues to support the LHUFT initiative alongside Mathews. Jennifer Roberts, a faculty member for LHUFT in ERAU Worldwide, says that Embry-Riddle funds two full-time applied linguists and provides annual grants and budgets specifically designated for LHUFT projects.
“Currently, the team is developing an English for Flight programme that can be offered in the classroom and online, which are training solutions for English teachers who wish to become aviation English teachers,” Roberts says.
ERAU also has a memorandum of understanding with Georgia State University Department of Applied Linguistics, led by Dr Eric Friginal, who is guiding linguistic research into aviation communications, and hosted the International Civil Aviation English Association Conference in May.
Mathews says there is an urgent need to focus on aviation communications from the perspective of applied linguistics.
“Without an accurate perception of the problem, appropriate resources are not allocated, creating a growing safety gap in an increasingly multicultural industry,” she says.