Xovis 3D sensors and software solutions will soon measure waiting times and process times at both security checkpoints and the entire check-in area of Gold Coast Airport, which is part of Queensland Airports Limited.
Queensland Airports Limited General Manager of Analytics Neil Cowen said the Xovis technology would help improve the customer experience.
"Understanding how our passengers move through our terminal at Gold Coast Airport is essential to us," he said. "With the data that Xovis can provide, we can make key operational decisions in real-time, as well as work with our broader stakeholders to offer a seamless travel experience for our passengers."
Queensland Airports Limited general manager technology and Innovation Beau Tydd said: "During an extensive testing phase, we set out to find a proven airport technology that would help us further improve our customer experience. Xovis covered the check-in, which is a bustling area for Gold Coast Airport during peak hours. Xovis 3D sensors can reach high sample rates in crowded places, where passengers are standing very close to each other."
Ceiling mounted Xovis 3D sensors count and track passengers anonymously. The Xovis software receives data streams from the sensors and measures KPIs such as queue lengths, waiting times and passenger throughput. This real-time data empowers the operations team to identify bottlenecks, manage staffing levels and other resources. Gold Coast Airport will deploy 71 Xovis 3D Sensors. One sensor can be installed up to 20m high and covers up to 100m2 of tracking area per sensor.
Xovis Airports managing director Andreas Fähndrich said the upcoming Commonwealth Games were "a great opportunity to prove the unique capabilities of the technology".
"Some of the world's busiest airports trust in our solution for a broad range of airport sites. We have equipped check-in areas to help expedite procedures in airports such as Dubai and Paris. Check-in procedures are often tied to a Service Level Agreement. We enable stakeholders to meet their obligations," he said.
Gold Coast joins Perth, Melbourne, and Sydney as the fourth Australian airport to count on Xovis. Airports get to choose from a long list of technologies and suppliers to tackle waiting times, which is one of the leading causes of passenger frustration.
"Only Xovis 3D sensors and software solutions with automated queue detection deliver accurate results in hectic areas", Andreas Fähndrich explains.
The automated queue detection ensures that their system only counts passengers that are standing in a particular queue and excludes passer-by's when measuring waiting and process times.
About Gold Coast Airport
Operated by Queensland Airports Limited, Gold Coast Airport (IATA: OOL) is one of Australia's fastest growing airports, welcoming more than 6.5 million passengers in 2017. The airport is the gateway to Australia's premier tourist destination and its unique location services both South East Queensland and Northern New South Wales. The airport's 2017 Master Plan projects a growth rate of 5% per year, meaning that Gold Coast Airport will serve 16.6 million passengers by 2037.