Swiss-based Xovis is the market leader in people flow monitoring. More than 50 international airports count on Xovis to measure numerous KPIs such as queue lengths, waiting times, process times and passenger throughput. Based on the gathered data, airports optimise the planning of resources and the use of infrastructure to improve passenger experience and increase customer satisfaction. The combination of 3D sensors and software solutions stands out with unmatched accuracy, reliability and ease of use. The system includes a sophisticated data privacy concept and does not depend on signal emitting devices. Xovis 3D sensors are also establishing as standard in the retail industry. Founded in 2008, Xovis has evolved from a three-man start-up to a high-tech company with more than 80 employees. The 2016 opened US office is in Boston, MA.
Long queues make airports look bad. To keep up with the fierce competition they need the most accurate and reliable technology to move passengers more smoothly through the airport and increase passenger satisfaction. Reto Frauenknecht, Teamleader ICT Aviation Engineering explains why Zurich Airport (ZRH) trusts in Xovis: "Xovis provides ZRH data that helps us to under-stand and improve our processes. The collected data allows us to gain insights into waiting time, process times and passenger frequencies. The math is simple, the improved passenger flow management results in an improved overall experience and conclusively in satisfied customers".
In addition to optimizing capacity utilisation, proactive passenger flow monitoring prepares the ground to increase revenues. People that wait less, spend more, as the example from Aerorpuerto Internacional de Carrasco in Uruguay's capital Montevideo (MVD) shows: "Shortly after we had installed the Xovis system we could optimize staff planning and reduce waiting times at security control. This led to a remarkable increase in retail sales. On one day, they went up by $10'000 in three hours," says Federico Cabrera, head of CCO at MVD.
The Xovis system combines 3D sensors with software solutions to measure and visualize the KPIs on real-time dashboards. One sensor covers up to 100m2 (1,100ft2) and can be mounted from 2.2 to 30m (7.5 to 100ft) high, accommodating the architectural conditions and design-related requirements of any airport. The software connects an unlimited number of sensors to cover large areas and features an automated queue detection. Passengers are recognised individually even if they are only 18cm (7i.) away from each other. Sample rates up to 98% are guaranteed, meaning that 98% of the passengers in the covered area are registered.
Web and mobile clients of the software are also available. Only one server is needed to run the system with up to 600 sensors. Power over Ethernet (PoE) to combine data connection with power in one cable, and a Mean Time Between Failure (MTBF) of 25 years simplify installation and maintenance. Implementing FPGA technology, the image processing is performed directly on the sensor. No video stream leaves the sensors and data privacy is guaranteed. Only a constant stream of moving dots, representing the counted passengers, is sent out. The 3D stereo vision technology does not depend on signal-emitting devices and is highly robust against all kinds of external influences such as shadows, light changes and heat emissions.